Refund and Returns Policy

Reltra.com is operated by Bharat Kings (VOF), Chamber of Commerce (KvK) 27081841. For questions or returns, email info@reltra.com.

14-day right of withdrawal

For online consumer purchases, you may cancel your purchase without giving a reason up to 14 days after the day you receive your order. If one order is delivered in separate parts, this period runs from receipt of the last part. Notify us clearly by email or another unambiguous statement within this period. Please include your name and order number so we can identify your purchase.

How to return your order

Send the goods back within 14 days after notifying us that you wish to withdraw. Return them to:

Reltra.com / Bharat Kings (VOF)
Paul Krugerlaan 194
2571 HP Den Haag
The Netherlands

For a change-of-mind return, you arrange and pay the direct return shipping costs. Keep your proof of postage and tracking details. Pack the goods securely, with the original packaging and accessories where reasonably possible.

Condition of returned goods

You may inspect goods as you would in a shop. You are only responsible for any diminished value resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

Refunds

We refund within 14 days after receiving your withdrawal notice. We may wait until we receive the goods or you provide evidence that you have sent them back, whichever happens first. We use your original payment method unless you agree otherwise, without a refund fee.

If you withdraw from the entire order, we also refund the original standard delivery charge. Extra costs for a more expensive delivery option are not refunded. If you return only part of an order, the original delivery charge is not refunded.

Exceptions and sale items

Sale items have the same withdrawal rights as regular-priced items. Statutory exceptions may apply, for example to quickly perishable goods, goods made to your personal specifications, sealed goods unsuitable for return for health or hygiene reasons once unsealed, and sealed audio, video or software once unsealed. These exceptions apply only where the legal conditions are met. See Article 10 of our Terms and Conditions.

Damaged, faulty or incorrect goods

Contact info@reltra.com as soon as you discover a problem, preferably with your order number and photographs. We will arrange an appropriate remedy under your statutory rights, free of charge where required. These rights are separate from, and are not limited by, the 14-day withdrawal period.