Customer service & FAQ
How can I contact Reltra?
Email
info@reltra.com or contact us on
WhatsApp: +31 6 42974858. Please include your order number when your question concerns an order. You can also use our
contact form.
Bharat Kings (VOF), trading as Reltra.com
Paul Krugerlaan 194
2571 HP Den Haag
The Netherlands
Chamber of Commerce (KvK): 27081841
How do I place an order?
Add your products to the shopping cart, check the quantities and continue to checkout. Enter your delivery details and choose one of the available delivery and payment options. Review the complete order total before placing your order.
What is the status of my order?
We send order updates by email. Please also check your spam folder. For help with an existing order, email info@reltra.com and include your order number.
Delivery and shipping
What is the delivery time in the Netherlands?
Normal delivery within the Netherlands takes 2–3 working days. In-stock orders received before 16:00 (Netherlands local time) are dispatched the same day, Monday to Saturday. Orders received after 16:00 or on Sunday are dispatched on the next shipping day. Check the stock information on the product page. If an unexpected stock issue or delay affects your order, we will contact you.
What are the shipping costs in the Netherlands?
Standard delivery within the Netherlands costs €8.95. Free shipping is available from an order amount of €50 after discounts. Available delivery options and the final shipping charge are shown at checkout before you place your order.
Do you ship to other European countries?
We ship to all countries in Europe. Standard shipping to European destinations outside the Netherlands costs €8.95 per order, including orders of €50 or more. Free shipping does not apply outside the Netherlands. Normal delivery takes 2–5 days. Available delivery options and the final shipping charge are shown at checkout before you place your order.
What about large items or destinations outside Europe?
The same Dutch shipping rates and normal delivery time also apply to large mandirs and furniture. For destinations outside Europe, check the options shown at checkout and contact us for the delivery time before ordering.
Payment
Which payment methods are available?
Online payment options include iDEAL, payment cards, Klarna and Bancontact. Apple Pay and Google Pay are available on supported devices. The options offered at checkout depend on your country, device and the payment provider. Review the final total before confirming your order.
Products and availability
Where can I find product dimensions and details?
Check the product description, images and listed specifications. If the information you need is missing or unclear, contact us before ordering and tell us which product you are interested in.
What if a product is out of stock?
Check the availability shown on the product page. If you need more units than are available, or want to know whether an item will be restocked, contact us. If we discover an availability problem after your order, we will contact you to discuss a solution.
Cancellations, returns and problems
Can I change or cancel my order?
Contact us as soon as possible. If the order has not been dispatched, we will check whether it can be changed or cancelled. Your statutory withdrawal rights remain applicable.
Can I return an online purchase?
For online consumer purchases, you normally have until 14 days after the day you receive your order to notify us that you wish to withdraw, without giving a reason. You then have 14 days to send the goods back. You pay the direct return shipping costs for a change-of-mind return. Statutory exceptions may apply. Sale items have the same withdrawal rights as regular-priced items. See our
Refund and Returns Policy for the procedure, exceptions and refund rules.
What is the return address?
Reltra.com / Bharat Kings (VOF)
Paul Krugerlaan 194
2571 HP Den Haag
The Netherlands
What if my order is damaged, faulty or incorrect?
Contact info@reltra.com as soon as you notice the problem, preferably with your order number and photographs. We will discuss the appropriate remedy. Your statutory rights are not limited to the 14-day withdrawal period.
For further information, see our
Terms and Conditions.